Privacy policy

Last updated: May 25, 2026

This Privacy Notice for Island Designated Drivers Ltd. (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@iddl.ca.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find more details about any of these topics by clicking the links following each key point or by using the table of contents below to locate the section you are looking for.

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about the personal information you disclose to us.

Do we process any sensitive personal information?

Some information may be considered “special” or “sensitive” in certain jurisdictions, such as information revealing racial or ethnic origin, sexual orientation, or religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties?

We do not collect any information from third parties.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations. We may also process your information for other purposes with your consent. We only process your information when we have a valid legal reason to do so.

In what situations and with whom do we share personal information?

We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe?

We have implemented appropriate organizational and technical safeguards designed to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. As a result, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures and improperly access, collect, or modify your information.

What are your rights?

Depending on where you are located, applicable privacy laws may grant you certain rights regarding your personal information.

How do you exercise your rights?

The easiest way to exercise your rights is by submitting a data subject access request or contacting us directly. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with the information we collect? Review the Privacy Notice in full.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  6. HOW LONG DO WE KEEP YOUR INFORMATION?
  7. HOW DO WE KEEP YOUR INFORMATION SAFE?
  8. DO WE COLLECT INFORMATION FROM MINORS?
  9. WHAT ARE YOUR PRIVACY RIGHTS?
  10. CONTROLS FOR DO-NOT-TRACK FEATURES
  11. DO WE MAKE UPDATES TO THIS NOTICE?
  12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
  14. SMS TERMS OF SERVICE

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short:

We collect personal information that you voluntarily provide to us.

We collect personal information that you voluntarily provide when you express an interest in obtaining information about us or our Services, participate in activities on the Services, or otherwise contact us.

Personal Information Provided by You

The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the features you use. The personal information we collect may include:

  • Names
  • Phone numbers
  • Email addresses
  • Billing addresses
  • Debit/credit card numbers
  • Contact or authentication data
  • Mailing addresses

Sensitive Information

We do not process sensitive personal information.

All personal information you provide to us must be true, complete, and accurate. You must notify us of any changes to such information.

Information automatically collected

In Short:

Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser type, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services.

This information is primarily needed to maintain the security and operation of our Services and for internal analytics and reporting purposes.

The information we collect includes:

Log and Usage Data

Log and usage data includes service-related, diagnostic, usage, and performance information that our servers automatically collect when you access or use our Services. This may include:

  • IP address
  • Device information
  • Browser type and settings
  • Date/time stamps
  • Pages and files viewed
  • Searches and actions taken within the Services
  • Device event information, such as system activity and error reports

Device Data

We collect device data such as information about your computer, phone, tablet, or other device used to access the Services. Depending on the device, this information may include:

  • IP address or proxy server
  • Device and application identification numbers
  • Browser type
  • Hardware model
  • Internet service provider and/or mobile carrier
  • Operating system and system configuration information

Location Data

We may collect location data such as information about your device’s location, which may be precise or imprecise. The amount of information collected depends on your device settings and permissions.

You may opt out of location tracking by disabling location settings on your device. However, some features of the Services may not function properly if location access is disabled.

Google API

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short:

We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations.

We may process your personal information for the following purposes:

  • To deliver and facilitate delivery of services to you
  • To respond to inquiries and provide support
  • To fulfill and manage orders, payments, returns, and exchanges

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

In Short:

We only process your personal information when we believe it is necessary and we have a valid legal basis under applicable law.

We may process your information with your consent, to comply with legal obligations, to fulfill contractual obligations, to protect your rights, or to pursue legitimate business interests.

You may withdraw your consent at any time.

In certain exceptional circumstances, we may process your information without consent where permitted by law, including for fraud prevention, investigations, legal compliance, insurance claims, and other lawful purposes under Canadian law.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short:

We may share information in specific situations and with specific third parties.

We may share or transfer your information during negotiations of mergers, sales of company assets, financing, or acquisitions.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short:

We may use cookies and similar tracking technologies to collect and store your information.

We use cookies, pixels, and similar technologies to maintain security, improve functionality, analyze usage, and support advertising and marketing efforts.

Google Analytics

We may share your information with Google Analytics to track and analyze usage of the Services.

To opt out of Google Analytics tracking, visit:
https://tools.google.com/dlpage/gaoptout

For more information, visit Google Privacy & Terms.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:

We retain your information only as long as necessary for the purposes outlined in this Privacy Notice unless a longer retention period is required by law.

When we no longer have a legitimate business need to process your information, we will delete, anonymize, or securely store it until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:

We use organizational and technical safeguards to protect your personal information.

Although we take reasonable measures to secure your information, no method of transmission or storage can be guaranteed to be completely secure. Use of the Services is at your own risk.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short:

We do not knowingly collect or market to children under 18 years of age.

If we become aware that we have collected personal information from anyone under 18 years old, we will promptly delete such information.

If you believe we may have collected data from a child under 18, contact us at info@iddl.ca.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:

Depending on your location, you may have rights regarding your personal information.

These rights may include:

  • Accessing your personal information
  • Correcting inaccurate information
  • Requesting deletion of your information
  • Restricting processing
  • Data portability
  • Objecting to processing

To exercise your rights, contact us using the information below.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

In Short:

Most browsers and mobile devices include a Do-Not-Track (“DNT”) feature. Because there is currently no universal standard for recognizing DNT signals, we do not currently respond to them.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this Privacy Notice as needed to remain compliant with applicable laws.

Updated versions will include a revised date at the top of the notice.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this Privacy Notice, you may contact us at:

Island Designated Drivers Ltd.
#9 – 1780 McLean Ave.
Port Coquitlam, British Columbia V3C 4K9
Canada

Email: info@iddl.ca

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on applicable laws, you may have the right to access, update, correct, or delete your personal information.

To submit a request, please contact us directly.

14. SMS TERMS OF SERVICE

By opting into SMS communications through a web form or other method, you agree to receive SMS messages from Island Designated Drivers.

These messages may include:

  • Appointment scheduling
  • Appointment reminders
  • Post-visit instructions
  • Billing notifications
  • Internal and external communication updates

Message frequency may vary. Message and data rates may apply.

Mobile opt-in data will not be shared with third parties.